Subscription & Refund Policy

This Policy governs payments, cancellations, and refunds for the Veo3 Service.

1. Plans & Billing Cycle

We offer three subscription tiers—Starter, Pro, and Premium—each available on weekly, monthly, or annual billing cycles.
Every combination grants a different quota of render credits, storage space, support level, and (where applicable) commercial-use rights. Full benefit details are displayed on the Pricing page and may change with 15-days’ notice.

2. Promotional Credits

New accounts do not receive free credits by default. From time to time we may run promotions or events that grant complimentary credits to newly registered users. Please watch the website announcements for such offers.

3. Cancellations

Self-service cancellation is under active development.
If you wish to cancel, email [email protected] with your account email and order ID; we will confirm and process the request within 3–5 business days. Your subscription remains active until you receive our confirmation.

4. Refund Eligibility

When Refunds Are Available:

Accidental Duplicate Charges – If you were charged twice by mistake, we offer full refunds. Please email us within 7 days of the duplicate charge to request a refund.

Continuous Service Outages – If our service experiences an outage lasting more than 24 hours, we provide partial refunds or credit extensions to compensate for the downtime.

Annual Plans (Early Cancellation) – Annual subscribers can receive prorated refunds if they request cancellation within 3 days of purchase. The refund amount is based on unused credits, with payment processor fees excluded.

When Refunds Are Not Available:

Weekly or Monthly Plans – These subscription plans are non-refundable once purchased, regardless of usage.

Dissatisfaction with Output Quality – Due to the inherent variability in AI-generated content, we do not offer refunds based solely on dissatisfaction with the quality of generated videos.

Unused Credits or Minutes – We do not provide refunds solely for unused balance, credits, or remaining subscription time.

5. How to Request

Email [email protected] from your registered address and include:

  1. Order ID
  2. Reason for the request
  3. Desired resolution (refund or credit)

We respond within 3–5 business days. Approved refunds are processed to the original payment method; banks may take up to 10 business days to reflect the funds.

6. Chargebacks

Before initiating a chargeback, you must contact us. Fraudulent chargebacks may result in account termination.

7. Policy Changes

We may revise this Policy from time to time; the latest version always applies. Material changes will be announced 15 days in advance.

Last updated: 2025-06-16