Privacy Policy

This Privacy Policy describes how Veo3 (“we,” “our,” or “us”) operating the website https://www.veo3app.com (the “Website”) collects, uses, shares, and protects your information when you access our AI-powered video generation platform and any related applications (the “Service”). Your privacy matters to us.

Independence Notice
Veo3 interfaces with Google’s Veo 3 model via API. It is not affiliated with, endorsed by, or sponsored by Google LLC, Alphabet Inc., or any subsidiaries. Third-party trademarks belong to their respective owners.

By using the Website or Service, you consent to the practices described below.

1. Information We Collect

1.1 Information You Provide

  • OAuth Credentials – When you log in with Google OAuth 2.0, we receive your Google nickname (display name), email address, and OAuth ID.
  • Billing & Subscription Data – Plan chosen, transaction IDs, last-4 of card (processed by Stripe or similar).
  • Project Inputs (“User Content”) – Text prompts, image references, audio tracks, or footage you upload to generate a video.
  • Support Communications – Emails, attachments, or chat transcripts you send to us.

1.2 Information Collected Automatically

  • Usage Logs – IP, browser, device, pages visited, generation parameters, timestamps, error logs.
  • Cookies & Similar Tech – Session cookies for authentication, preference cookies, analytics pixels.

1.3 Third-Party Sources

  • Payment Processors – We receive confirmation metadata but never store full payment details.
  • Analytics Providers – Aggregated site usage stats (e.g., Google Analytics 4).

2. How We Use Your Information

We use your information for the following purposes:

  • Operate & maintain Service – We use your information to authenticate users, render videos, and host downloads to ensure our platform functions properly.

  • Improve & develop – We analyze usage data to diagnose crashes, perform A/B testing on user interfaces, and train models using opt-in anonymized data to enhance our services.

  • Communicate – We send you invoices, policy updates, critical alerts, and marketing communications (with your consent) to keep you informed about our services.

  • Security & fraud prevention – We monitor for abusive behavior and enforce our Terms of Service to maintain a safe platform environment.

  • Legal compliance – We process your information to meet tax obligations, accounting requirements, and respond to court orders as required by law.

We never use your uploaded footage to train our public models unless you give explicit, granular consent.

3. Sharing Your Information

We do not sell personal data. We share it only:

  1. Service Providers – Cloud hosting, GPU render farms, payment and email vendors—limited to what is strictly necessary.
  2. Legal or Safety Reasons – To comply with laws, subpoenas, or protect rights.
  3. Business Transfers – M&A, insolvency, or asset sale (with notice).
  4. With Your Consent – Any other sharing will require opt-in.

4. Data Retention & Visibility

Data Types and Their Handling:

Uploaded Materials – Your uploaded content remains private to you as the creator. These materials are stored within your allocated storage quota and time limit, which vary by subscription tier. They will be deleted when your quota expires or when you manually delete them.

Generated Videos – Like uploaded materials, all generated videos remain private to you as the creator and follow the same storage and retention policies as your uploaded materials.

Public Gallery (future feature) – This is an opt-in only feature. Users may explicitly mark selected works as "Public" if they choose to share them. Content marked as "Private" will never be made public by us without explicit user action.

Account & Billing Records – These records are kept for the statutory period, which is usually 7 years, to comply with legal and regulatory requirements.

Analytics Logs – Raw usage logs are retained for 90 days or less, after which they are converted to aggregated, anonymized data for analytical purposes.

5. Your Rights

Depending on jurisdiction (GDPR, CCPA, PDPA-SG, etc.) you can:

  • Access / correct / delete data
  • Object or restrict processing
  • Port a machine-readable copy
  • Withdraw marketing consent

Email [email protected] to exercise rights; we may verify your identity.

6. Security

HTTPS, encryption-at-rest, IAM least privilege, routine penetration testing.
No Internet transmission is 100 % secure, but we follow industry best practices.

7. Children's Privacy

The Service is not directed to children under 13 (or higher local age). If we learn we collected data from a child, we will delete it promptly.

8. International Transfers

We rely on Standard Contractual Clauses or equivalent mechanisms for cross-border data flows when required by law.

9. Changes

Material changes will be announced by email or in-app banner 15 days before taking effect. Latest revision date appears below.

10. Contact

Questions or requests? Email [email protected].

Last updated: 2025-06-16